Faster Speed to Proficiency
56% faster agent speed-to-proficiency vs. traditional training. Easily accessed around the globe via any web browser in over 79 languages. Self-paced allows high achievers to move faster.
Hotline +84 933 628 666
AI Coach Platform
From New Hires to Agent Upskilling, AI Simulation Training is Proven to Drive KPI Growth
From Agents to Managers and Trainers, Call Simulator delivers ROI across all contact center KPIs.
Confident Agents drive Improved CSAT
33% higher average CSAT scores with AI Coach Call Simulator. Advanced simulation capabilities and branching ensure agents are prepared to resolve any customer call type. Agent trained on Empathy and soft skills increases CSAT.
Improve Call Quality and Compliance
23% increase in FCR. Custom-built with your call skills to ensure the outcomes you want. Eliminates human bias and errors found in traditional training. Advanced simulation capabilities and branching ensure agents are prepared to resolve any customer call type.
Learn It, Try It, Do It
Agents progress quickly through Guided & Unguided practice stages with the help of their AI CoachTM
With Call Simulator, agents receive call skill, chat and screen navigation coaching during their roleplay, and auto-certify to speak with live customers.
- Learn It – Agents practice with guided prompts to learn your call skills, screen navigations and compliance requirements
- Try It – Agents then practice unprompted while receiving in the moment coaching as well as after the practice session
- Do It – Having mastered role play simulations, confident agents are certified to interact with live customers
Advanced AI Simulation
Create the most lifelike, unbiased roleplay experience for your agents
Call Simulator is customized with your brand call, chat and screen navigation parameters and requirements. Making it YOUR smartest training platform on the planet.
- In the moment coaching throughout the training experience ensures agents are learning and proving skills within the context of the call
- Call Simulator’s advanced NLP & NLU allows agents to roleplay using their own words and natural language without scripting
- Create full persona, type, and path branching scenarios
Reporting & Insights
Watch as Agents & KPIs Improve
AI CoachTM provides the most flexible and data-rich reporting capabilities to arm leaders with comprehensive dashboards and insights they can customize to their needs.
- Filter your training, call skill, compliance and proficiency data across a breadth of variables to create and save custom reports and dashboard views
- Enterprise ready reporting allows you to drill down through Site, Team, and Agent level insights
- Agents can view their own performance via your custom Agent Scorecard
Easy to Deploy and Build to Serve Global Enterprises
No matter where, how, or how many agents you have. Call Simulator is flexible and implementation friendly.
No required IT integrations required, but AI CoachTM does play well with many products you already use
Use our No-code Self Service builder or our team of expert simulation specialists to deploy quickly and easily
No personal or account information is stored, making Infosec and Operations teams happy
Supports 79 languages, understands accents. Perfect for distributed teams supporting global customers
Primary AI CoachTM Use Cases
Pre-Hire Screening
Hiring managers hear candidates in action before they hire
New Hire Training
Develop confident prepared new hire agents before they speak with live customers
Live Agent Upskilling
Close live agent call type and skill gaps
