56% faster agent speed-to-proficiency vs. traditional training. Easily accessed around the globe via any web browser in over 79 languages. Self-paced allows high achievers to move faster.
33% higher average CSAT scores with AI Coach Call Simulator. Advanced simulation capabilities and branching ensure agents are prepared to resolve any customer call type. Agent trained on Empathy and soft skills increases CSAT.
23% increase in FCR. Custom-built with your call skills to ensure the outcomes you want. Eliminates human bias and errors found in traditional training. Advanced simulation capabilities and branching ensure agents are prepared to resolve any customer call type.